Comcast has never made the list of top customer service companies in my mental Rolodex. In fact, in my 18-months of business with them as my home Internet carrier, I’ve managed to get quite a few bills reduced due to terrible service. This week however has been different. This week I made a friend. I don’t know her name, but I know where she lives.
Answering my service plea from a call-center in the Philippines, my friend worked with me for 35 minutes to fix my busted router. Filling the silences with obviously Googled chatter about how the weather had been in Virginia, this Comcast workers’ sweet accented voice still echoes in my memory for the amount of effort she put into making our conversation pleasant. I know from personal experience that phone calls in your second or even third language are difficult; talking on the phone in a foreign language is an entirely different level of speaking fluently. More than that though, working at a call center from the other side of the world and authentically succeeding at connecting with me was true beauty.
The world is smaller than we think. Also, the kindness that you extend to strangers often extends further than you could imagine, so keep on loving and living in the small details of life that live between the smiles, laughter and chatter of weather.